All white papers
Governance and risk leaders
Operationalizing AI decision rights
Use the MIT CISR AI Decision Matrix to decide which actions an agent can take and who has authority over exceptions.
Who decides when an agent reaches a limit?
In the paper’s illustrative bank, an agent prepares routine credit renewals while a senior credit officer handles larger adjustments. In the illustrative hospital, an agent gathers eligibility information while authorized clinicians decide medical necessity.
Take one decision from your operation. Write down what the agent can do, when a person must decide, and what that person needs to see. The decision matrix gives business and engineering teams a way to agree on those boundaries.
Follow a decision through reviewRelated field note: Escalation Without Authority Is a Ticket.